Privacy Policy

Last Updated: December 4, 2025

Introduction

Mark The Mobile Mechanic ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile mechanic services, visit our website at www.markthemobilemechanic.com, or communicate with us via phone, text message (SMS), or email.

Information We Collect

Personal Information:

• Name
• Phone number
• Email address
• Physical address (service location)
• Vehicle information (make, model, year, VIN)
• Payment information

Automatically Collected Information:

• Device information
• IP address
• Browser type
• Usage data

How We Use Your Information

We use the information we collect to:

• Provide mobile mechanic services at your location
• Schedule and confirm appointments
• Send service reminders and updates via SMS text messages
• Process payments through Stripe
• Send payment links for deposits and final invoices
• Communicate about your vehicle's service status
• Respond to inquiries and provide customer support
• Improve our services

SMS/Text Messaging

These messages may include:

• Appointment confirmations and reminders
• Service status updates
• Payment links via Stripe
• Mechanic arrival notifications
• Follow-up communications

Message Frequency: Message frequency varies based on your service needs. Typically 2-5 messages per service appointment.

Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message. You may also call us at (469) 420-0460 to request removal from our SMS list.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment processors (Stripe) to process transactions
• Service providers who assist in our operations
• Legal authorities when required by law

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.